Right of withdrawal/complaint and return

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Right of withdrawal/Complaint and return
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A. Cancellation Policy

B. Complaint conditions

C. Return policy

D.) Incorrect address information

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A.)

You can cancel your order within 24 hours of placing it.

After these 24 hours, they would have to wait for the goods to arrive and then return them at their own expense, as the goods would have already left production and fulfillment.

Should you wish to exercise your right of withdrawal within 24 hours, please use the withdrawal form below and send it to us by email at support@momentsoffame.com zu send.

The purchase price will be refunded no later than 7 days after receipt of your cancellation, using the payment method you previously used.

After submitting your cancellation, you will receive a confirmation email from us.

Address changes after ordering are only possible within 24 hours. After that, changes are no longer possible. Please inform us immediately. support@momentsoffame.com mit.

To
E-mail: support@momentsoffame.com

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________/received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
_________________________
Date
(*) Delete as appropriate

B.)

Complaint:

In the event that our product arrives damaged, or you discover any other quality defect, you can submit a complaint to us. If a product is delivered damaged, this must always be documented immediately and reported to us. Please send us an email to: support@momentsoffame.com

In order for us to review and process a complaint, the following must be provided:This information includes the following:

• Photo of the damaged product and/or shipping packaging (please photograph damage clearly)
• Customer name and address
• Order number
• Statement of the reason for the complaint

We reserve the right to refuse a return if the complaint does not meet the above criteria.

Customers will receive written feedback on the processing status of their complaint within 48 hours.

If the complaint is made in accordance with the regulations and is justified, a replacement product will be sent immediately after the complaint has been processed.

We will of course cover all costs for this.

If delivery cannot be completed due to an incorrect address, the package will be returned and securely disposed of. If you wish to place a new order with a corrected delivery address, you will be responsible for the return shipping costs.

Therefore, it is important that you enter your delivery address accurately and correctly.

Should an incorrect entry have occurred, please contact us immediately at: support@momentsoffame.com

We can correct the address up to 24 hours after receiving the order.

Packages that are returned because the customer was unable to accept them due to absence and did not collect them from the parcel shop will not be refunded!

All customers automatically receive a tracking number after their order has been shipped. This number allows customers to track and view the status of their shipment at any time.

Should any information be missing or problems arise, please contact us at support@momentsoffame.com rechPlease contact us in a timely manner. We are happy to assist you with your request at any time!

C.)

If you wish to return your goods for any reason, please note that the following conditions for returns must be met:

- The goods were purchased within the last 14 days.

- The goods will be sent in the original packaging.

- The product has not been used and is undamaged.

- A receipt or proof of purchase must be enclosed.

Goods that have been clearly personalized are excluded from the right of return.

You are responsible for the costs and return shipping. Returns should be sent to the following address:

Patrick Wagner

Johann-Henk-Str. 31

53343 Wachtberg

You are liable for any damage incurred during return shipping. Please ensure that you always send returns insured or with tracking.

D.)

Please pay very close attention to the address details you provide when placing your order.

If your address is incorrect or information is missing, the shipment will likely not be delivered and will be returned by the shipping company. We are required to dispose of any goods returned by the shipping provider.

Replacement items must be placed and paid for by you as a new order. Therefore, please always ensure that your information is correct and complete. Should you notice an error too late, please inform us immediately by email at support@momentsoffame.com damiso that we can add or change the information in a timely manner.